Claims

Claims Information

Reporting a Claim

We work with you throughout the entire claims process - from initial response through final resolution - to provide fast, caring service and to settle your claim.

Here's how to report a claim, and what we'll do for you:

When you report your claim, all our carriers offer 24 HR toll-free reporting 365 days a year.
You can report your claim and get immediate answers for all your concerns.
A claims representative will contact you - generally within two hours of reporting your claim to answer your questions and schedule an inspection of your vehicle or property. Be sure to discuss any questions you have about deductibles, what's covered or the repairs with your claims rep at this time.
For auto claims, We'll inspect your vehicle's damage at "your" convenience. No need to drive all over town to various claim centers or collision shops for "three estimates".
Your vehicle can be taken to the repair shop of your choosing, not ours. If you require assistance in selecting a repair shop we can suggest one for you.
If you need a rental car and your policy covers one, your claims representative can make arrangements for a rental. Keep in mind that rental reimbursement varies based on policy coverages and accident circumstances.
If you use a carrier suggested repair shop, you'll get a Lifetime Guarantee on the repairs, which is valid for as long as you own or lease the car.
We'll keep you informed about your claim by periodically checking the status of repairs and addressing any further issues, such as additional damage, supplemental payments or changes to the expected completion date.

We will work to settle your claim quickly, fairly, and accurately so you can move on with your life.

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I Have A Homeowners Claim To File
> How do I file a homeowners claim?
> How does the payment process work?
> How is the settlement amount determined?
> What can I do if I am having trouble settling my claim?
> What is a public adjuster?
> How can I avoid scams after a disaster?

Note: all links open a new window and go to www.iii.org.

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I Have An Auto Claim To File
> How do I file a claim?
> What should I do if I am having trouble settling my claim?
> If I file a claim, will my premium go up?
> How are the value of my car and the cost of repair determined?
> What are my rights when filing a claim?
> Can my insurance company require me to use certain types of auto repair parts?

Note: all links open a new window and go to www.iii.org.

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Claim Numbers
As a Financial Affiliates personal insurance policy holder you have the option of contacting us at 972-379-2500 or 800-460-9888 during business hours or directly contact your carrier below 24 hours a day. Most carriers prefer that the insured party contact them direct first to gather the most accurate information and provide you with immediate steps you can take to prevent further loss. Below is a list of current claim numbers for some of our carriers.

AIG
24 Hours Claims Reporting - www.aig4auto.com
800-244-6163

ASI Lloyds www.americanstrategic.com

866-274-8765

Bristol West www.newbristolwest.com
800-274-7865

Chubb Group of Insurance Companies www.chubb.com

800-538-2980

Fidelity National Flood / Choice Flood www.fidelityonline.com

Firemans Fund Insurance Company
Claims Reporting - 1.888.FIREHAT (1.888.347.3428)

Foremost www.foremost.com
800 527 3907

Hartford www.thehartford.com

Claims Reporting - 800-243-5860

Kemper www.ekemper.com

800-252-2799

Myron F. Steves www.myronsteves.com